Member

How to register as a member:

To create an account, please click "Register/Register" and enter your personal information. After submitting the information, you will receive a confirmation email, which means that you have successfully created an account. If you haven't received an email for a long time, please check your junk mail box.

*Please fill in a valid email address, otherwise the email will not be received.

Membership benefits:

 After creating an account, you can store your shipping information to make your next order faster. From time to time, we also offer member-only offers.

Order
You only need to add your favorite products to the shopping cart, then press pay on the shopping cart page, you will be transferred to the checkout page, fill in your shipping information and pay to place your order smoothly.



How long will the order take to ship?

After confirming the order, we will deliver the goods to the house as soon as possible. Orders are generally delivered to the courier company within 2/3 working days and delivered within 5 working days.



 After placing an order, can I modify the order information?

If you find you want to change your shipping address within an hour of submitting your order, please email us immediately during service hours and we will try to change your address for you.

Shipping Fee:

- Free shipping is available on all orders.

Shipping method:

- Ship to the address filled in by the customer via SF Express.

Shipping Scope:

- Scope of Hong Kong services covered by SF Express.

payment method:

We accept the following payment methods:

1.) Credit Cards: Visa, Master, American Express, Paypal
2.) Mobile Payment: Alipay, FPS, Payme

Membership benefits:

All you need to do is enter the promo code on the checkout page and the payment amount will automatically reflect the discounted price.

*Please note that there is no refund or exchange for cash for the promo code/discount.



Order Status
How to check order status:

You can check your order details and status through the following methods, browse the order record and status in the "Order History" of your "My Account", or check with the company via Whatsapp, Singal or by calling 97867897.

When the shipment is dispatched, we will send the tracking number of the order to check the delivery status of the shipment through the SF Express App.



Return and Exchange Policy

return the goods

Our return policy is 30 days* (from the day you receive the product)

*If more than 30 days, we are sorry, we will not be able to refund or exchange for you.

To be returned, your product must be unused and in the same condition as when it was received.
Also, you must keep the original megawaoptical.mystoreberry.com packaging and accessories. When requesting a return, please include a receipt or proof of purchase from megawaoptical.mystoreberry.com.

Refund Arrangement

After receiving the returned product, it will usually be refunded within two working days after the inspection is complete.
We will directly return the account or credit card by the customer's payment method; if you need to specify a bank or account, please contact our customer service.